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We process all orders within 1-3 business days. Delivery typically takes 5-13 business days for the United States, and 10-15 business days for Canada and the UK

To ensure the fastest possible delivery, we ship our bundles from multiple specialized warehouses (e.g., one item may ship from our USA warehouse, while another ships from our international partner). You will receive separate tracking numbers for each package, and they may arrive on different days. This is completely normal and helps us get your products to you faster!

Once your order ships, you will receive an email with your tracking number(s). You can click the link in the email or visit our "Track Your Order" page to see real-time updates.

Yes! Our products are carefully selected and designed to be safe, gentle, and effective for most dogs and cats. However, we always recommend introducing new grooming tools gradually to ensure your pet is comfortable.

No. Our products are designed for general pet care, grooming, and hygiene maintenance. They are NOT intended to diagnose, treat, cure, or prevent any disease. Always consult your licensed veterinarian for medical advice or if your pet has an existing health condition.

Most of our grooming tools (like the Nail Grinder and Tooth Cleaner) can be easily wiped clean with a damp cloth or rinsed (if waterproof). Please refer to the included user manual or the product page for specific care instructions.

We offer a 90-Day Money-Back Guarantee! If you are not completely satisfied with your purchase, you can request a return or refund within 90 days of delivery. 

We are so sorry if this happens! Please contact us at support@aurapawvitality.com within 7 days of delivery and include your order number along with a clear photo or short video of the damaged item. We will promptly send a free replacement or issue a full refund no need to return the defective item.

Once we receive your returned item (or approve your claim for a defective product), we will process your refund within 5-7 business days. The funds will be credited back to your original payment method. Please note that original shipping costs are non-refundable.

Absolutely. We use industry-standard SSL encryption and partner with trusted, secure payment processors like Stripe and PayPal. We do not store your full credit card information on our servers.

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal and Apple Pay (where available).